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This website servicedesk.gcal.ac.uk has the following in the site, "Please note that you may be asked for a username and password to access the following pages." Our analyzers viewed that the website also stated " If so, please enter your Username in the form caledonian username." The Website also said " And enter your Domain password. Information Services offer several types of user account setups. The user setup forms below should be completed by, or on behalf of, a Line Manager, or appropriate departmental authority. Use this form if you have a new HR PermanentFixed Term contracted member of staff joining the University;." The website's header had learning services as the most important search term. It is followed by learning resources, IT Services, and staff support which isn't as highly ranked as learning services. The next words they used was help desk. my.Caledonian was included but might not be understood by search parsers.